Delete Your Account or Data

Remove specific data while keeping your account, or close your account and request deletion of its data.

Delete data without closing your account

You can remove certain information and keep using Kind Act:

  • Saved shipping addresses: In the Kind Act app, open checkout and go to Delivery Address. Choose Change or Select Delivery Address, open the menu beside the saved address, then choose Delete and confirm. You do not need to place an order.
  • Business photos: Sign in to the partner dashboard and open Settings, then Photo Gallery. Choose Remove or the delete icon for the photo and confirm. If the photo is used as a reward cover, choose a new cover for that reward first. Deselecting a public photo only hides it from your public gallery; use Remove to remove it from the library.

For help deleting specific personal data, email us from the address on your account. Tell us which data you want deleted and that you want to keep your account. You can make this request even if you cannot access the app. We may ask for information to verify that the account is yours.

Request data deletion

Or email support@kindact.app. Some records may need to be kept for legal, accounting, or fraud-prevention reasons, as explained in our Privacy Policy.

Delete from the app

If you can sign in, the fastest way to delete a consumer account is inside the Kind Act app:

  1. Open the Kind Act app.
  2. Go to the menu or profile area.
  3. Select Delete Account.
  4. Follow the confirmation steps shown in the app.

Request deletion by email

If you cannot access the app, email us from the address on your Kind Act account and ask us to delete your account. If you no longer have access to that email address, include the account email and any details that help us verify ownership.

Request account deletion

You can also email support@kindact.app.

What happens after deletion

When your account is deleted, your account is deactivated and we remove or anonymize the personal data tied to your profile and app content according to our Privacy Policy.

Some records may be retained where the law permits or requires it, such as transaction, order, billing, dispute, fraud-prevention, tax, accounting, or legal records. Shared content such as Kindness Chain history or chat messages may remain visible to other participants with your identity removed.

For the full deletion and retention explanation, read Section 4 of the Privacy Policy.

Business or partner accounts

In Kind Act Business, sign in and open the top-right menu, choose Account settings, then scroll to Close account. Confirm your password and follow the instructions shown to close your partner account.

Partners can close their account themselves from the partner dashboard:

  1. Sign in to the partner dashboard.
  2. Go to Settings.
  3. Scroll to the Close account section, confirm your password, and follow the steps.

Closing a partner account ends access immediately. Your data is deleted right away, or once any remaining balance is settled; billing and tax records are retained as required by law. If you cannot sign in, email support@kindact.app and we will help you close the account.

    Delete Your Account or Data - Kind Act